Terms and Conditions
Magellan Consulting Ltd T/A The Hockey People
This contract is made under the following terms and conditions. Please read these terms and conditions carefully as they affect your rights and liabilities under the law.
Parties to the contract
The contract is between you (The Buyer) and Magellan Consulting Ltd (The Seller). The goods shall be the products supplied by the seller to the buyer according to these terms and conditions.
Orders placed by you are an offer to purchase and will be accepted by us, subject to stock availability. The contract of the sale of the goods will not be formed until delivery of the goods to you at the address that you give us. We retain the right to treat items ordered as separate orders. All orders placed on the The Hockey People EU Shop website will be confirmed at the time of purchase by email.
We will take payment from your credit card, debit card or PayPal account at the time you place your order. Taking payment does not mean we have accepted your order and, in the event of us not accepting your order, a full refund will be given as soon as reasonably possible (and in any event within 7 days of us advising you that your order has not been accepted).
If you are not happy with your hockeypeopleeu.com purchase for any reason, please return the item, along with the details requested below, within 14 days of delivery. We will be happy to refund or exchange your items provided they are in perfect resalable condition in their original packaging.
We would like to draw your attention to the following:
we are unable to refund delivery charges unless the reason for return is due to a defect in the product
we are unable refund or exchange products which have been personalised
Please include the reason for your return, a copy of your receipt and whether you require a refund or exchange (please retain proof of posting from your shipper).
Please contact us on email@example.com to arrange your return.
At The Hockey People we take our commitment to supplying a quality product very seriously, to do this we will guarantee your stick for up to 30 days from the day of purchase against defective production. This means that in the event the stick develops a defect which is outside the normal wear and tear associated with stick use, we will repair or replace the stick. Examples of a broken stick are a stick that has broken into two or a head that has detached.
This does not include cosmetic issues or normal wear and tear, such as paint chips, grip, end cap, scratches or nicks, worn heel, loose material in the stick. The Hockey People will also not replace sticks that have been damaged due to front edge hitting as this is a skill illegal under the rules of hockey.
Hockey sticks are meant for playing hockey with and nothing else, they are not meant for hitting goal posts, sticks, benches, or unconventional playing surfaces. The Hockey People will not guarantee against damage coming from such misuse.
Please note that all stick replacement requests will be judged by our staff prior to being approved, if you feel that your stick has an issue please contact us in advance with a description of your stick issue and if possible photos so that we can swiftly resolve the situation.
We endeavour to keep website up to date and error free. Occasionally, however, product description or pricing errors may occur. If we discover such an error after you have submitted an order to us, we will contact you prior to accepting your order with the correct details. You may then either cancel your order or re-confirm it based on the correct information. If we are unable to contact you, we will treat your order as cancelled.
While as above every care has been taken to describe items accurately, slight variations may occur with colour reproduction or text descriptions, to the extent permitted by law, we do not warrant that the text descriptions, colours or other content is accurate, complete, reliable, current or error free. Magellan Consulting Ltd shall not be liable for any indirect or consequential loss whether this arises from breach of duty, breach of contract, negligence or any other way. Liability for any claim shall not exceed the price of the goods supplied. Orders are for the personal, non- commercial use of our customer. All contracts are conducted in English and by entering into a contract both parties agree to submit to the sole jurisdiction of the courts of England and Wales, in accordance with English law.
The above does not effect your statutory rights.
What we collect
We may collect the following information:
- contact information including address, email address and telephone number
- demographic information such as postcode, preferences and interests
- other information relevant to your preferences
What we do with the information we gather
We require this information to understand your needs and provide you with a better service, and in particular for the following reasons:
- internal record keeping
- Order shipping and tracking
- we may use the information to specify a product for you
- we may use the information to improve our products and services
- we may periodically send promotional email about new products, special offers or other information which we think you may find interesting using the email address which you have provided.
- we will never pass any information to third parties unless we are required to do so by law
We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.
We do not store credit card details
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We use traffic log cookies to identify which pages are being used. This helps us analyse data about web page traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes and then the data is removed from the system.
Overall, cookies help us provide you with a better website, by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us.
You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website.
Links to other websites
Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.
Controlling your personal information
We will not sell, distribute or lease your personal information to third parties unless we are required by law to do so.
You may request details of personal information which we hold about you under the Data Protection Act 1998. If you would like a copy of the information held on you please write to firstname.lastname@example.org
If you believe that any information we are holding on you is incorrect or incomplete, please email us as soon as possible at the above address. We will promptly correct any information found to be incorrect.